iiNet – It's awesome… And i'm back!

Hey all,

Sorry for my lack of blog posts. It’s been frieken ages since Rachael and I have relocated to our new home! (Photos Coming Soon)..

So, in a nutshell we signed up to iiNet about 48 days ago, with over eight different screw ups from iiNets side of things we have finally received our internets. I’ve never experienced a bigger fuck around than i have with iiNet. It was ridiculous as i had to call over seven different times to make sure they have the right address on file. They confirmed it was the right address and told me.. Chill it’s going to be 24 to 48 hours before your naked dsl will be connected.

So, here we were still sitting here without internet, this was a huge pain in the ass. Most of my money is made online grrr, it was getting to boiling point!

So, i called through about eight times each time asking to speak to a supervisor each phone jockey would say.. “Please hold sir, i’m passing you through now” and then they hang up. I’ve worked in the phone support industry and i know for a fact this is a super quick way to get yourself out of a long line of one client troubles. At the time i was their client and at the time i had so many incidents open in their system it was ridiculous.

I could tell every time i called up, these phone handlers would know exactly who i was, and how to handle the call. In a nut shell it was a pain in the ass.

So there we have it, today a Telstra technician has come out and told us that there was a fault at the DSLAM (Phone Exchange). Well this was not a surprise since i asked iiNet ages ago the question. “I’m not sure everything is connected right at the exchange”..

They assured me it was all connected fine, i knew it was not as i was still receiving a dial tone at home.. For you see naked DSL does not give you a dial tone.. IT’S NAKED BABY!!!

Lol…

Well anyways, iiNet beyond it’s poor installation service is a very good ISP, with shit loads of un-metered data and exclusive offers which no other ISP offers. So in no way am i calling iiNet shit.. I think their customer service and incident logging structures should get a little more attention / structure.

Anyways, next blog post will be photos of our new sexy house!!!

Until next time xoxo…
Gossip Girl…